Terms & Conditions and Payout Policy

Ticketmi provides software-as-a-service (SaaS) ticketing, registration, and digital box office infrastructure. Ticketmi is purely a technology facilitator.

• We do not organize, produce, host, or endorse the events listed on our platform.
• We are not a bank, payment institution, money transmitter, or escrow agent.
• The Event Organizer is solely responsible for all matters relating to the event itself, including venue safety, scheduling, licensing, event execution, and fulfillment of ticketing promises.

To ensure maximum financial security and transparency for our creators, Ticketmi operates on a Direct Merchant of Record architecture powered exclusively by Stripe Connect.

Because Ticketmi operates as a platform facilitator where ticket revenue settles directly into the Organizer’s Stripe account, refunds are governed by the Organizer's policy and executed against the Organizer's Stripe balance.

• All Sales Are Final: All ticket purchases made through Ticketmi are final and non-refundable unless expressly offered by the Event Organizer or required by applicable law. By completing a purchase, Attendees acknowledge that they have reviewed all event details—including date, time, venue, and ticket tier.
• Event Cancellations by Organizer: If an event is officially cancelled by the Organizer, Attendees are entitled to a refund of the ticket face value. Because the Organizer holds the ticket funds in their Stripe account, the Organizer is legally and financially responsible for issuing full refunds to ticket holders. Ticketmi provides the software tools within the Organizer dashboard to execute bulk or individual refunds seamlessly through Stripe.
• Postponed or Rescheduled Events: If an event is postponed, rescheduled, or relocated, tickets remain valid for the new date and venue. Refunds are not automatically granted and remain at the sole discretion of the Organizer. If the Organizer authorizes refunds for a rescheduled event, Ticketmi will facilitate the communication and software workflow to process those requests.
• Non-Refundable Platform Fees: Platform service fees and payment card processing fees are strictly non-refundable under all circumstances, including in the event of a full event cancellation. These fees cover the operational costs, server infrastructure, and secure payment routing executed at the moment of the original transaction.

When a ticket buyer initiates a credit card dispute (chargeback), the dispute is filed directly against the Merchant of Record—which, under our Stripe Connect architecture, is the Event Organizer.

• Organizer Liability: The Organizer is solely responsible for any chargeback fees, disputed balances, and bank penalties assessed by Stripe or the issuing bank.
• Dispute Support: To assist Organizers in defending against fraudulent disputes or friendly fraud, Ticketmi collects and stores critical transaction evidence, including digital check-in timestamps, QR code scan logs, IP addresses, and order confirmations. Organizers can use this data within their Stripe dispute dashboard to prove ticket delivery and attendee entry.

Tickets purchased on Ticketmi are intended for personal use by the Attendee or their invited guests.

• Unauthorized reselling, duplication, or commercial brokering of tickets is strictly prohibited and may result in the ticket being voided without refund or compensation.
• Ticketmi reserves the right to cancel any ticket order suspected of utilizing automated bots, fraudulent payment methods, or violating ticketing limits.